Service Management

Enterprise Service Management
Your transition partner to define and mature enterprise-wide service management - Beyond IT!
Offering Summary
  • Strategic Advisory & Governance, Roadmap planning and execution
  • Operating Model, Transformation, Communication & Education support
  • Value Realization Services:
    • Service Strategy and Catalogue Development
    • Transformation and Rationalization
    • Leadership Culture & Change
    • Business Value identification and Realization
    • Define Process Optimization and Process Design
    • Asset Management
  • Business Continuity Review and Risk Mitigation recommendations
  • Technology Business Management: Cost Transparency, IT Benchmarking, Business Insights, Bill of IT and IT Planning
  • Supplier Management, RFP, in/outsourcing, tender support/contractual review
  • Facilitation, Consultative Workshops
  • Talent Acquisition, Coaching & Mentoring
Tools & Methods
  • Industry frameworks; ITIL, SFIA, CoBIT, TOGAF, APQC, TBM/ATUM, CMMI, BRMI, CIP/Sourcing, Six Sigma, Prince, ISO aligned standards.
  • Maturity & Readiness Assessment
  • Awareness, Experiential Simulations, ITIL-in-a-Day, Consultative Workshops, Collateral.
  • Benchmarking
  • Apptio: TBM Roadmap, consultation, readiness, Implementation and optimizing insights. See more about Technology Business Management 
Benefits
  • Risk Mitigation
  • Enhanced Capability
  • Preparation and support for Transformation and Alignment
  • Manage IT Costs / Bill of IT
  • Value and optimization realization Product, Processes
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